Note that some of these questions may have application or service-specific variations and may be better answered in the documentation for them, please refer to the page for that service or application.

Q: I have a question about a licence.
A: Please see this page about licencing, or submit a support request from the Help menu in PictureSync.

Q: I want to upload an image that is shown in the queue and log as 'Online' but when I do it is not uploaded.
A: PictureSync remembers which pictures you've previously uploaded, you can re-upload by resetting its online status—select the image(s) in the list and choose 'Forget Upload' from the File menu. You can stop PictureSync remembering with the 'Remember status' preference. You can see which services an item has been uploaded to by selecting 'Services' in the Information drawer.

Q: The picture list is not showing thumbnails / opening images is slow.
A: If you open images when the list is collapsed (click the triangle next to the number of Pictures opened) PictureSync will not load the thumbnails, this speeds up the opening process if you won't need to see the Pictures in the list (e.g. you've just selected them from iPhoto).

Q: The queue order is wrong.
A: When you open pictures from another application (e.g. iPhoto) the order is preserved, however when you import from the Finder the order will be arbitrary. You can sort and invert the list using the Edit menu (OS X 10.4+). People not only sort their photos differently (ascending verus descending), they select in different order (first to last verus last to first), and PictureSync is unable to second-guess these factors.

Q: The upload order is wrong.
A: The top most picture in the list is considered the most recent, most services display the most recent picture first. See above.

Q: How can I save and export IPTC annotations (e.g. from iPhoto)?
A: PictureSync automatically saves IPTC/XMP fields for pictures in its queue when you edit an annotation, you can also export IPTC/XMP fields for all the queued items by choosing 'Save Annotations' from the File menu, or enable the 'Save imported annotations' preference for this to be done automatically upon import.

Q: How can I change the privacy settings for a picture?
A: Some services have a privacy setting that controls who is permitted to see your photos online, the default for this is either on that service's website, or in the settings for that account in PictureSync (Window menu, then choose Accounts). You may also easily set the permissions on a specific pictures using special keywords (which can be automated using rules).

Q: The colour in my images after uploading is not correct.
A: There are two potential reasons for this:

1. Your images are not in the sRGB colour profile (e.g. you shoot in Adobe RGB). PictureSync can convert these images to sRGB for better reproduction online if you have the convert colour preference enabled and the file contains an embedded ICC profile. Note that many cameras do not embed an ICC profile (and only mark the colorspace in EXIF), therefore you must set Image Capture to embed an apprioriate profile.
2. sRGB images when viewed in a web browser on the Mac will generally look slightly lighter than they do under Windows (this is because Macs use a different display gamma). However if an image has an embedded profile, Safari (and other WebKit browsers) will display the image correctly (but note that only full size images usually retain thier embedded profiles after upload).

Q: How do I use PictureSync with my iPod (Photo)?
A: You can use PictureSync to export to a folder (either manually using the export option, or by adding an account that saves to a folder), e.g. ~/Pictures/iPod/ then set iTunes to Sync that folder to you iPod.You may be able to do it manually if you turn on disk access.

Q: Characters in my annotations are not displaying correctly.
A: PictureSync uses UTF-8 characterset encoding for IPTC, XMP and uploading, this allows the use of accented and foreign characters and is the same modern character encoding system used by most websites and systems. If your annotations are not displaying properly online, it is likely that the service you're using does not support UTF-8 and therefore will not display accented or foreign characters correctly from PictureSync—you should contact them and encourage them to add support.

Q: The time remaining keeps changing during uploading.
A: PictureSync processes your files one by one, so it doesn't know how large they are when it starts, but instead recalculates an average size based on the uploaded items. If you're only uploading items of a similar size it is a reliable indication, but if you upload a movie or a few images of significantly different size the time remaining will fluctuate and will not be accurate.

Q: How fast can PictureSync open files?
A: PictureSync can import (open) most JPEGs faster than iPhoto, adding 1000 files to its list in about five minutes (on a 1.5Ghz PPC). However PictureSync is no faster when the files are not from a camera or do not already have thumbnails, as it must generate them. You can speed imports up dramatically by collapsing the pictures list before opening.

Q: How fast can PictureSync upload files?
A: Upload speed depends on your internet connectivity, but it's best not to use your internet connection for other things (especially P2P) whilst uploading, otherwise the uploads may become very slow. Most broadband connections have a much smaller upload capacity than for downloading so uploading is several magnitudes slower than downloading. Uploading large files (taken off your camera) also takes longer than small ones so if you don't intend to print your images you can turn on the resize setting (Window>Accounts>Settings) to upload smaller images suitable for viewing on screen only. Note that when uploading PictureSync processes each file individually so there will be short pauses between each upload (longer in the cases of movies). PictureSync displays upload 'speed' as kilobytes (KB, stored data size) not kilobits (Kb, transmission bandwidth capability). For example if your connection is rated at 400Kbps (upstream) you can upload 50KB of data per second (there are 8 bits to a byte).